Applying for Public Program eligibility via MN-EES: If you are applying for public program eligibility in MN-EES and need a coverage start date prior to January 1, 2027, you must use the 2026 tab to start the application. 

Inactive MN-EES Portal Accounts: If your MN-EES account is inactive and the ARC reactivates it, please restart the log in process by clearing your browser’s cache and cookies and starting from a fresh MNsure.org screen. Sometimes, an account may return to an inactive status even after it has been unlocked. ARC will stay on the line with you in case your account needs to be unlocked again. The most efficient way to deal with a locked assister account is to email the ARC at navigators@mnsure.org. 

Claiming Consumer Accounts: If you are helping a consumer claim their account, this process cannot be completed from your navigator portal. The consumer must go directly to MNsure.org and enter their access code. If they received an account activation email, they can also click the link in that email to begin the activation process.